Shipping FAQ

Frequently Asked Questions About Shipping

What shipping options do you offer?

We offer several shipping options to suit your needs. Standard shipping typically takes 5-7 business days, while express shipping delivers within 2-3 business days. We also offer same-day delivery in select areas.

How much does shipping cost?

Shipping costs vary based on your location and the shipping method you choose. You can view the exact shipping cost for your order at checkout before completing your purchase.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over a certain amount. Check our current promotions at checkout for details.

How long will it take to receive my wig?

Delivery times depend on your location and chosen shipping method. Standard shipping typically takes 5-7 business days, while express shipping arrives within 2-3 business days after your order is dispatched.

Do you ship internationally?

Currently, we ship within South Africa. Please contact us if you have questions about international shipping to your location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's progress and estimated delivery date.

What if my wig arrives damaged?

We take great care in packaging our wigs securely. However, if your wig arrives damaged, please contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately. We can update the address if your order hasn't been dispatched yet.

Do you offer gift wrapping or special packaging?

All our wigs are packaged carefully to ensure they arrive in perfect condition. If you'd like special gift packaging, please contact us and we'll do our best to accommodate your request.